Customer-Centric Teller & Financial Wellness Advocate

KeyBank; Philadelphia (Philadelphia County); On-site; USD 37,000 - 48,000; Full time

Job summary

KeyBank in Philadelphia, PA is seeking a Teller to deliver exceptional in-person service, process transactions accurately, and resolve client needs.

You will identify financial wellness opportunities, support bankers when appropriate, and uphold all policies while working Saturdays as required. This role emphasizes integrity, teamwork, and strong communication in a busy branch environment.

Qualifications

• High school diploma or GED required.
• Experience in client service and cash handling preferred.
• Familiarity with Windows-based PC applications and calculators.

Responsibilities

• Provide exceptional in-person client service at the branch.
• Handle teller transactions accurately and balance cash drawer.
• Identify and resolve client servicing issues, escalate when needed.
• Discuss financial wellness opportunities with clients and refer to a Banker when appropriate.
• Follow compliance, audit, and security procedures; work Saturdays as directed.

Skills

Client service

Sales & cross-selling

Cash handling

Integrity

Time management

Attention to detail

Regulatory compliance

Team collaboration

Financial wellness discussions

Problem solving

Education

High School Diploma or GED

Tools

Windows PC

Calculator

Job description

KeyBank in Philadelphia, PA is seeking a Teller to deliver exceptional in-person service, process transactions accurately, and resolve client needs.

You will identify financial wellness opportunities, support bankers when appropriate, and uphold all policies while working Saturdays as required. This role emphasizes integrity, teamwork, and strong communication in a busy branch environment.