Customer-Centric Service Advisor

Mauer-Main-Chevrolet; Anoka (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Mauer-Main-Chevrolet is seeking a Service Advisor to be the main contact in the service department, coordinating appointments, explaining repairs, and ensuring customer satisfaction throughout the service process.

The ideal candidate will manage repair orders, communicate with the shop, and maintain accuracy in cost estimates while upholding dealership standards and safety practices in Minnesota.

Qualifications

• Requires strong motivation and attention to detail.
• Valid driver's license with a clean record is required.
• Proficient computer skills including Excel.
• Strong verbal and written communication skills are essential.

Responsibilities

• Advises customers about necessary service for routine maintenance.
• Explain repairs and provide trust to customers regarding their vehicle concerns.
• Create repair orders accurately for all vehicle repairs.
• Schedule service appointments and welcome customers.
• Refer to service history, inspect vehicles, and recommend additional needed service.
• Provide complete and accurate cost estimates for labor and parts.
• Communicate with shop foreman about incoming work and ensure work is completed.
• Keep service forms, menus, and pricing guides up to date.
• Handle all phone inquiries regarding appointments and work in process.
• Maintain professional appearance and ensure customer cars are kept clean.

Skills

Motivation

Detail-oriented

Driver's license

Excel

Communication

Job description

Mauer-Main-Chevrolet is seeking a Service Advisor to be the main contact in the service department, coordinating appointments, explaining repairs, and ensuring customer satisfaction throughout the service process.

The ideal candidate will manage repair orders, communicate with the shop, and maintain accuracy in cost estimates while upholding dealership standards and safety practices in Minnesota.