Center Associate

The UPS Store 7171; Canton (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

The UPS Store 7171 in Canton, OH seeks Center Associates to provide world-class customer service, process packages, operate copiers, fax, binding, laminating, and POS devices, and advise customers on products and services.

Ideal candidates have retail experience, strong computer skills, a friendly demeanor, and a quick learner who can master all aspects of the business; willingness to obtain Notary Public commission and to work varied weekends is required.

Qualifications

• High school diploma or GED required.
• Strong computer skills including MS Office and Adobe.
• Outstanding phone skills.
• Strong verbal and written communication.
• Friendly and genuinely helpful demeanor.
• Willingness to learn all aspects of the business and operations.
• Able to lift 40+ pounds and work varied weekends.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Takes action to learn all product and service offerings, alternative solutions, and industry trends.
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Strong communication

Customer service

Friendly demeanor

Fast learner

Phone skills

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suite

Job description

Center Associates deliver world-class customer service to retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. Associates expertly advise our valued customers by providing accurate information on our array of products, services, and best-value options and exhibit confidence by knowing best practices related to the industry.

Ideal candidates have previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned
  
  
  

Qualifications

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Must commit to varied schedule with 1-2 weekends per month
• Successful candidate must be eligible for and obtain a Notary Public commission as a condition of employment