Project Coordinator — Client Success & Handoff

Johnson Granite, Inc.; Roanoke (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Johnson Granite, Inc. seeks a Project Coordinator to bridge Sales, Operations, Production, and customers during early project phases. You will gather details, organize information, support customer communications, and ensure projects are prepared for a smooth handoff to Operations teams.

This role emphasizes delivering an outstanding customer experience while maintaining project accuracy, efficiency, and workflow organization from initial sale through project launch.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple projects in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.
• Experience in construction, countertops, cabinetry, flooring, remodeling, or related industries preferred.
• Project coordination or customer service experience preferred.
• Proficiency with computers, scheduling systems, and basic office software.

Responsibilities

• Support the sales team by organizing and managing project information.
• Assist with quoting and showroom coverage as needed.
• Review quotes, selections, measurements, drawings, and customer specifications for completeness and accuracy.
• Coordinate communication between customers, sales representatives and other team members.
• Assist customers with product questions, and project updates.
• Track project progress and proactively identify missing information or potential delays.
• Ensure all required documentation, approvals, and details are collected prior to project handoff.
• Prepare projects for transition to Operations for advanced execution and issue resolution.
• Maintain accurate records within company systems and project tracking tools.
• Collaborate with internal departments to support workflow efficiency and customer satisfaction.
• Help uphold company standards for communication, organization, and service excellence.

Skills

Organizational skills

Communication

Customer service

Multitasking

Attention to detail

Problem solving

Project coordination experience

Computer proficiency

Education

Experience in construction/related industries preferred

Job description

Johnson Granite, Inc. seeks a Project Coordinator to bridge Sales, Operations, Production, and customers during early project phases. You will gather details, organize information, support customer communications, and ensure projects are prepared for a smooth handoff to Operations teams.

This role emphasizes delivering an outstanding customer experience while maintaining project accuracy, efficiency, and workflow organization from initial sale through project launch.