Customer-Centric Parts & Service Support Specialist

Gateway Truck & Refrigeration; Town of Plover (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401K with company matching

Monthly Bonuses

Company paid Short-term & Long-Term|?

Job summary

Gateway Truck & Refrigeration in Plover, WI seeks a Parts & Service Support professional to manage invoicing, orders, and customer inquiries with accuracy and courtesy. You will handle all aspects of payment processing, credit checks, and warranty considerations in a fast-paced parts environment.

You will work closely with parts and service teams to ensure timely deliveries, correct processing, proactive communication, and strong customer relationships, contributing to reliable service across

Qualifications

• High school diploma or equivalent required.
• 2+ years' experience as a Parts & Service Support person or similar.
• Valid driver's license with clean driving record.

Responsibilities

• Invoice all cash, credit card, check or Comcheck work orders.
• Call customers for purchase orders and payments.
• Receive and put away all parts orders.
• Deliver or ship parts to customers or branches.
• Process work orders and place parts orders as needed.
• Monitor account details for non-payments and delays.

Skills

Parts knowledge

Excellent communication

Organized and detail oriented

Team player

Customer service oriented

Flexibility

Education

High school diploma or equivalent

Job description

Gateway Truck & Refrigeration in Plover, WI seeks a Parts & Service Support professional to manage invoicing, orders, and customer inquiries with accuracy and courtesy. You will handle all aspects of payment processing, credit checks, and warranty considerations in a fast-paced parts environment.

You will work closely with parts and service teams to ensure timely deliveries, correct processing, proactive communication, and strong customer relationships, contributing to reliable service across