Ocean Import Specialist - Client & Profitability

DHL Global Forwarding; Minneapolis (MN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical benefits

Vision coverage

Dental coverage

Paid Time Off

Job summary

DHL Global Forwarding in Minneapolis is seeking an Ocean Import Agent to oversee shipment execution, serve as the primary customer contact, and ensure service commitments are met. You will optimize routing, ensure accurate invoicing, and address disputes while maintaining strong client relationships.

The role requires 2+ years in ocean imports, strong financial acumen, and proficiency in Excel/PowerPoint. Knowledge of CargoWise and INCO terms is a plus; Hazmat certification is advantageous.

Qualifications

• 2+ years of Ocean Import Industry experience preferred.
• Strong financial business acumen.
• A quick learner with a Can-Do attitude and strong prioritization skills.
• Knowledge of INCO terms.
• Good computer skills (Excel, Word, PowerPoint).
• Cargo Wise systems knowledge is a plus.
• Hazmat certification is a plus.

Responsibilities

• Administer shipment level activities including receipt of customer booking, documentation requirements, and related transport.
• Act as a customer-first point of contact for shipment information, exception/complaint management and claims.
• Manage shipment routing and assignment to align service commitments with profitability, and prepare invoices and supporting documentation.
• Execute regulatory compliance procedures relating to commodity and locations for shipments.
• Maintain close relationships with existing clients, identify upsell opportunities, conduct visits, and achieve retention.
• Study and resolve day-to-day delivery issues and implement best practices for Ocean Freight Operations, focusing on efficiency.
• Resolve supplier performance issues and propose improvements.
• Provide guidance or training to less experienced positions when needed.
• Contribute to PDs and GEMBA, highlight issues and share improvement ideas.
• Other areas in Ocean Freight Operations: create/confirm transport orders, perform bookings, prepare import/export documents, update shipment info.

Skills

Ocean Import

Financial acumen

Quick learner

INCO terms

Excel/Office

Cargowise

Hazmat cert

Tools

PowerPoint

Job description

DHL Global Forwarding in Minneapolis is seeking an Ocean Import Agent to oversee shipment execution, serve as the primary customer contact, and ensure service commitments are met. You will optimize routing, ensure accurate invoicing, and address disputes while maintaining strong client relationships.

The role requires 2+ years in ocean imports, strong financial acumen, and proficiency in Excel/PowerPoint. Knowledge of CargoWise and INCO terms is a plus; Hazmat certification is advantageous.