Customer-Centric Library Assistant & Tech Guide

Socket.dev; Felicity (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

OPERS pension

Work-life balance

Public service mission

Job summary

Clermont County Public Library is seeking a Library Assistant Specialist to deliver friendly service at the branch, handling circulation, reference questions, reader's advisory, and technology assistance while promoting library programs. This role requires a high school diploma, strong customer service, and the ability to work evenings and weekends at multiple branches.

Applicants should be reliable, physically capable of lifting up to 50 pounds, and comfortable with public service in a

Qualifications

• High school diploma is required; related experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Proficient with Microsoft Office, computers, and basic technology troubleshooting.
• Familiarity with library resources, reference services, and office equipment preferred.
• Organized, detail-oriented, multitasker, and able to work independently.
• Professional and dependable with confidentiality.
• Able to work evenings, weekends, and multiple branches as needed.
• Able to lift up to 50 pounds and handle shelving and physical duties.

Responsibilities

• Provide circulation, reference, and reader's advisory service.
• Assist guests with technology, catalogs, and online resources.
• Reshelf materials and process holds and interlibrary loans.
• Promote library programs and services to guests.
• Train the public on computers and electronic resources.

Skills

Customer service

Communication

Interpersonal skills

Organization

Detail-oriented

Multitasking

Confidentiality

Professionalism

Dependability

Education

High school diploma

Tools

Microsoft Office

Computers

Technology troubleshooting

Office equipment

Job description

Clermont County Public Library is seeking a Library Assistant Specialist to deliver friendly service at the branch, handling circulation, reference questions, reader's advisory, and technology assistance while promoting library programs. This role requires a high school diploma, strong customer service, and the ability to work evenings and weekends at multiple branches.

Applicants should be reliable, physically capable of lifting up to 50 pounds, and comfortable with public service in a