Community Library Services & Tech Help Specialist

Clermontlibrary; Felicity (OH); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Health insurance

Paid time off

Professional development

OPERS pension

Job summary

Clermont County Public Library is hiring a Library Assistant Specialist to provide excellent service to library guests of all ages. The role involves circulation, reference assistance, technology support, and desk assistance.

The position requires a high school diploma, strong customer service skills, and the ability to work evenings and weekends at multiple branches. Lifting up to 50 pounds and maintaining confidentiality are expected.

Qualifications

• High school diploma required; two years of related experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Proficient with Microsoft Office, computers, and basic technology troubleshooting.
• Familiarity with library resources, reference services, and office equipment preferred.
• Organized, detail-oriented, and able to multitask and work independently.
• Professional, dependable, and able to maintain confidentiality.
• Available to work evenings, weekends, and at multiple branch locations as needed.
• Able to lift up to 50 pounds, move loaded book carts, and perform shelving and other physical library duties.

Responsibilities

• Demonstrates Welcoming Behaviors and CCPL Internal Service Standards to encourage approachability and effective interactions with vendors, guests, and staff at all levels of the organization.
• Interprets library policies and procedures in a guest-responsive manner and reports any unresolved problems to the Branch Manager or Person-in-Charge.
• Maintains a working knowledge of the library materials, services, and programs and promotes to people of all ages.
• Answers library guest reference questions, in person and on the telephone, using materials in a variety of formats (i.e., books, audio/visual materials, databases, periodicals, etc.), including the online catalogue and the internet.
• Provides reader's advisory services and bibliographic instruction for library guests of all ages.
• Reserves library materials and facilitates interlibrary loan requests for library guests, using a computerized holds management system.
• Performs general clerical duties as assigned, such as maintaining branch files, recording monthly engagement statistics, processing vendor reports, and ordering office and hygiene supplies within the assigned budget.
• Monitors branch safety and facility conditions, notifies manager or administration as issues occur, and completes facility reports.

Skills

Customer service

Communication

Interpersonal skills

Organization

Attention to detail

Multitasking

Confidentiality

Reliability

Physical stamina

Education

High school diploma

Tools

Microsoft Office

Office equipment

Job description

Clermont County Public Library is hiring a Library Assistant Specialist to provide excellent service to library guests of all ages. The role involves circulation, reference assistance, technology support, and desk assistance.

The position requires a high school diploma, strong customer service skills, and the ability to work evenings and weekends at multiple branches. Lifting up to 50 pounds and maintaining confidentiality are expected.