Customer Experience Lead - Grocery

Kroger; Rochester Hills (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Kroger seeks a customer-focused team member in Rochester Hills, MI to create outstanding experiences and uphold safety and cleanliness standards. You will assist the department manager in achieving sales and profit goals and monitor quality assurance throughout the department.

Embody our Customer 1st strategy and the core values of respect, honesty, integrity, diversity, inclusion, and safety, while encouraging associates to deliver exceptional service to every shopper.

Qualifications

• Demonstrated focus on customer service excellence and adherence to company policies.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages our customers to return.
• Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Job description

Kroger seeks a customer-focused team member in Rochester Hills, MI to create outstanding experiences and uphold safety and cleanliness standards. You will assist the department manager in achieving sales and profit goals and monitor quality assurance throughout the department.

Embody our Customer 1st strategy and the core values of respect, honesty, integrity, diversity, inclusion, and safety, while encouraging associates to deliver exceptional service to every shopper.