Customer-Centric Banking Teller

Heartland Bank and Trust Company; Eureka (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Heartland Bank and Trust Company is seeking a Retail Teller in Illinois to deliver outstanding customer service, process transactions accurately, and build client relationships in our community branches.

You will engage customers by name, identify needs, and promote appropriate banking products while ensuring compliance and fraud prevention. This role supports branch operations and community service efforts.

Qualifications

• Participate in various retail and bank projects as necessary.
• H.S. Diploma or GED preferred or equivalent combination of education and experience.

Responsibilities

• Facilitate an excellent customer experience, engaging customers by name, in a friendly and professional manner.
• Build and foster customer relationships by proactively identifying their needs and offering appropriate solutions.
• Knowledge of and ability to provide products and services available through the retail banking branch.
• Complete transactions accurately and efficiently, including cash handling.
• Comply with all policies and procedures to minimize the risk of fraud.

Skills

Customer service

Cash handling

Product knowledge

Needs-based selling

Education

H.S. Diploma or GED

Job description

Heartland Bank and Trust Company is seeking a Retail Teller in Illinois to deliver outstanding customer service, process transactions accurately, and build client relationships in our community branches.

You will engage customers by name, identify needs, and promote appropriate banking products while ensuring compliance and fraud prevention. This role supports branch operations and community service efforts.