Customer-Centric Banking Services Associate

Sovereign Bank; Lawton (OK); On-site; USD 29,000 - 36,000; Full time

Job summary

Sovereign Bank in Lawton, OK is seeking a customer-focused Teller to process transactions accurately and provide courteous service. You will greet customers, answer questions, and follow security procedures to protect customers and bank assets.

Responsibilities include balancing cash, handling deposits and withdrawals, cross-selling related products, and contributing to a positive branch environment through strong interpersonal skills and professional conduct.

Qualifications

• Bachelor's degree preferred; cash handling and customer service experience are valued.
• Ability to maintain confidentiality and adhere to policies.
• Strong math and interpersonal skills are required.

Responsibilities

• Promote and maintain positive relations with customers and contacts.
• Process monetary transactions for retail and commercial customers accurately.
• Balance cash drawer and perform opening/closing procedures as needed.
• Answer product questions, cross-sell related services, and provide courteous service.
• Maintain knowledge of bank products and services and follow security procedures.
• Respond to customer inquiries and resolve issues in a timely manner.

Skills

Confidentiality

Multi-tasking

Computer literacy

Math accuracy

Interpersonal skills

Professional appearance

Education

Bachelor's degree in Business Administration, Management, or related field

High school diploma or equivalent

One year cash handling experience

6 months banking experience preferred

Customer service experience

Job description

Sovereign Bank in Lawton, OK is seeking a customer-focused Teller to process transactions accurately and provide courteous service. You will greet customers, answer questions, and follow security procedures to protect customers and bank assets.

Responsibilities include balancing cash, handling deposits and withdrawals, cross-selling related products, and contributing to a positive branch environment through strong interpersonal skills and professional conduct.