Customer Banking Associate - Cash, Service & Security

Openbank Deutschland AG; Holdenville (OK); On-site; USD 21,000 - 25,000; Full time

Job summary

Sovereign Bank is seeking a Business Banking Associate in Holdenville, OK. You will handle transaction processing, greet customers, and support security procedures.

Responsibilities include maintaining relations, handling cash, opening/closing procedures, cross-selling, training, and regulatory training. Capable of maintaining confidentiality and multitasking with strong interpersonal skills are required.

Qualifications

• Capable of maintaining confidentiality.
• Ability to multi-task.
• Ability to operate related computer applications and business equipment including copy machine, coin and money counting machines and telephone.
• Strong interpersonal skills.
• Professional appearance.

Responsibilities

• Promote and maintain positive relations with all contacts, customers and potential customers
• Process monetary transactions of retail and commercial customers (i.e. cashier’s checks, money orders, traveler’s cheques, savings bonds, Visa gift cards, etc.)
• Balance cash drawer to ensure accurate cash position
• Train new employees and answer co-worker questions
• Complete quarterly regulatory training in a timely manner
• Comply with all departmental and company policies and procedures
• Resolve product or service problems in a timely manner by listening and verifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution or referring the complaint to the appropriate area; following up with the customer
• Perform bank opening and closing procedures as needed
• Maintain quality service to all customers by answering product and service questions; cross-selling related products and services and being courteous and responsive to all customers’ needs
• Demonstrate knowledge of laws and regulations applicable to teller activities
• May train new employees and answer co-worker questions
• Other duties as assigned

Skills

Confidentiality

Multi-tasking

Computer applications

Interpersonal skills

Professional appearance

Education

Bachelor's degree in Business Administration/Management or related field

High school diploma or equivalent

Job description

Sovereign Bank is seeking a Business Banking Associate in Holdenville, OK. You will handle transaction processing, greet customers, and support security procedures.

Responsibilities include maintaining relations, handling cash, opening/closing procedures, cross-selling, training, and regulatory training. Capable of maintaining confidentiality and multitasking with strong interpersonal skills are required.