Customer-Centric Banking Teller

United Bank of Southwest Alabama & Northwest Florida; Camden (AL); On-site; USD 20,664 - 26,174; Full time

Job summary

United Bank of Southwest Alabama & Northwest Florida is seeking a Teller to deliver outstanding customer interactions and accurate cash handling. You will process deposits, withdrawals and checks while maintaining security and accuracy, and you will engage customers with personalized referrals based on needs.

The role emphasizes service standards, professionalism, and adherence to banking regulations as you support daily teller operations and loss-prevention measures.

Qualifications

• Experience handling deposits, withdrawals, and checks is preferred.
• Ability to detect counterfeit currency and ensure account security.
• Strong customer service and communication skills.

Responsibilities

• Works to build, maintain, and grow customer relationships through quality, personalized interactions based on excellent service, according to company standards.
• Identifies customer needs and makes appropriate referrals through excellent service efforts.
• Handles customer transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, and other forms of negotiable items.
• Safeguards the bank’s assets and ensures the security of the working environment while processing transactions accurately.
• Maintains and balances a cash drawer, with extensive cash handling expected.
• Handles customer requests such as service charge questions, account maintenance, or research.
• Maintains a working knowledge of processes, products, and services offered.
• Verifies endorsements, receives proper identification, ensures validity, and identifies counterfeit currency.
• Examines checks deposited and determines proper funds availability based on regulatory requirements and completes hold notices when necessary and according to policy.
• Met and greets the public in a professional manner that reinforces United Bank’s service standards.
• Assists in managing operational loss to include seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing.
• Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role.
• May function in a mentor capacity offering guidance, instruction, and training of peers enforcing policy and procedure.
• Adheres to professionalism standards to include demeanor, dress, and station orderliness.
• Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
• Any other duties as assigned by Management.

Skills

Cash handling

Customer service

Attention to detail

Education

High school diploma or equivalent

Job description

United Bank of Southwest Alabama & Northwest Florida is seeking a Teller to deliver outstanding customer interactions and accurate cash handling. You will process deposits, withdrawals and checks while maintaining security and accuracy, and you will engage customers with personalized referrals based on needs.

The role emphasizes service standards, professionalism, and adherence to banking regulations as you support daily teller operations and loss-prevention measures.