Banking Services Associate: Cash & Customer Care

Sovereign Bank; Shawnee (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Sovereign Bank is seeking a Teller to process transactions accurately and deliver courteous customer service. You will handle cash, balance drawers, and assist customers with product questions while maintaining compliance with bank policies.

The role emphasizes confidentiality, multi-tasking, and knowledge of bank services, with opportunities to train others and contribute to customer satisfaction surveys.

Qualifications

• Must maintain confidentiality and handle customer data securely.
• Ability to multi-task in a busy branch environment.
• Proficient with computer applications and standard bank equipment.
• Strong math skills with accuracy in cash handling and balancing.
• Excellent interpersonal and professional appearance.
• Experience in customer service and banking is preferred.

Responsibilities

• Process monetary transactions for retail and commercial customers.
• Balance cash drawer and perform branch cash handling duties.
• Provide quality customer service and cross-sell related products.
• Answer product questions and maintain knowledge of bank services.
• Train new employees and participate in regulatory training.
• Identify and report suspicious activity and ensure compliance.

Skills

Confidentiality

Multi-tasking

Computer literacy

Math accuracy

Interpersonal skills

Professional appearance

Customer service

Education

Bachelor's degree in Business Administration

High school diploma or equivalent

Cash handling experience (1 year)

Banking experience (6+ months)

Tools

Cash counting machines

Copy machine

Telephone

Job description

Sovereign Bank is seeking a Teller to process transactions accurately and deliver courteous customer service. You will handle cash, balance drawers, and assist customers with product questions while maintaining compliance with bank policies.

The role emphasizes confidentiality, multi-tasking, and knowledge of bank services, with opportunities to train others and contribute to customer satisfaction surveys.