Customer-Centric Banking Advisor

Fulton Financial; Hummelstown (Dauphin County); On-site; USD 24,796 - 39,950; Full time

Benefits offered by this job

Benefits package

401(k) match

PTO

Stock Purchase Plan

Job summary

Fulton Bank in Hummelstown, PA is seeking a full-time Financial Center Associate to deliver exceptional customer experiences. Based in our Hummelstown financial center, you will handle teller transactions, open and maintain accounts, and promote banking solutions to meet customers’ financial goals.

You’ll balance sales and service while supporting branch operations without Sundays. The role emphasizes proactive engagement, knowledge of digital solutions, and compliance with policies to manage

Qualifications

• High School Diploma or equivalent. (Required)
• 1 or more years customer service or sales experience. (Required)
• 6 to 12 months cash handling experience. (Preferred)

Responsibilities

• Assist clients with teller transactions accurately and in accordance with bank policy and procedure.
• Drive proactive sales/referral conversations through internal and outbound interactions including outbound calling, appointment setting, and effective lobby engagement.
• Advance personal knowledge of sales techniques and utilize the CRM system and other resources to foster relationship building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships.
• Provide ongoing support to customers regarding products and services. Open new accounts, perform customer maintenance requests, assist with operational activities and responsibilities, and maintain flexibility between performing sales and teller transactions.
• Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
• Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

Skills

Customer service

Education

High School Diploma

Job description

Fulton Bank in Hummelstown, PA is seeking a full-time Financial Center Associate to deliver exceptional customer experiences. Based in our Hummelstown financial center, you will handle teller transactions, open and maintain accounts, and promote banking solutions to meet customers’ financial goals.

You’ll balance sales and service while supporting branch operations without Sundays. The role emphasizes proactive engagement, knowledge of digital solutions, and compliance with policies to manage