Customer-Centric Automotive Service Advisor

Franklin Toyota; Statesboro (GA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

Employee discounts

Job summary

Franklin Toyota in Statesboro, GA seeks a Service Advisor to bridge customers with our service team, greet clients warmly, understand vehicle needs, and clearly explain options and costs. You will schedule appointments, document service requests, provide timely updates, and maintain a clean, professional service desk while upholding our commitment to customer satisfaction.

Ideal candidates have automotive knowledge, excellent communication, and a team-oriented mindset to support colleagues in a

Qualifications

• Previous experience in a service advisory or automotive customer service preferred.
• Strong communication and interpersonal skills.
• Ability to explain services and costs clearly to customers.

Responsibilities

• Serve as the primary point of contact for customers seeking vehicle maintenance and repair services, ensuring a positive and seamless customer experience from start to finish.
• Accurately document service requests and vehicle information, demonstrating attention to detail in all communications and records.
• Explain service procedures, estimated costs, and timelines clearly to customers, addressing questions to maintain transparency.
• Coordinate with technicians and service personnel to schedule and prioritize work to meet customer expectations and dealership standards.
• Provide timely updates to customers regarding the status of their vehicle’s service, offering solutions when needed.
• Manage customer payments and process service orders efficiently, ensuring accurate billing and adherence to company policies.
• Maintain a clean, organized, and professional service desk area to promote a welcoming atmosphere.

Skills

Communication skills

Customer service

Organizational skills

Attention to detail

Multitasking

Team player

Professional appearance

Job description

Franklin Toyota in Statesboro, GA seeks a Service Advisor to bridge customers with our service team, greet clients warmly, understand vehicle needs, and clearly explain options and costs. You will schedule appointments, document service requests, provide timely updates, and maintain a clean, professional service desk while upholding our commitment to customer satisfaction.

Ideal candidates have automotive knowledge, excellent communication, and a team-oriented mindset to support colleagues in a