Vehicle Service Advisor: Customer Care Specialist

Hireology; Statesboro (GA); On-site; USD 63,000 - 87,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Professional development

Job summary

Franklin Toyota in Statesboro, GA is seeking a friendly Service Advisor to bridge customers and the service team. You will greet customers, assess needs, and explain options and costs while guiding appointments and ensuring a seamless experience.

This role emphasizes teamwork, accuracy in service documentation, and providing timely updates. A professional appearance and willingness to help colleagues are essential in our collaborative environment.

Qualifications

• Experience in a service advisory or customer service role within the automotive industry is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Able to multitask in a fast-paced environment.
• Knowledge of automotive terminology is advantageous; training will be provided.
• Professional appearance and a customer-focused attitude.
• Willingness to assist and support fellow employees.

Responsibilities

• Be the primary contact for customers seeking maintenance and repairs.
• Document service requests and vehicle information accurately.
• Explain procedures, costs and timelines clearly to customers.
• Coordinate with technicians to schedule and prioritize work.
• Provide timely updates and offer solutions when needed.
• Process payments and ensure accurate billing.
• Maintain a clean, welcoming service desk environment.

Skills

Communication skills

Interpersonal skills

Attention to detail

Organizational skills

Customer service experience

Job description

Franklin Toyota in Statesboro, GA is seeking a friendly Service Advisor to bridge customers and the service team. You will greet customers, assess needs, and explain options and costs while guiding appointments and ensuring a seamless experience.

This role emphasizes teamwork, accuracy in service documentation, and providing timely updates. A professional appearance and willingness to help colleagues are essential in our collaborative environment.