Service Advisor - Fowler Volkswagen

Fowler Volkswagen; Norman (OK); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401K matching

Paid time off

Parental leave

Employee assistance program

Education sponsorships

Internships

Job summary

Fowler Volkswagen is seeking an Automotive Service Advisor who can warmly greet customers, relay repair needs to technicians, and act as a liaison between customers and service staff. You will provide accurate cost estimates, follow dealership policies, and keep customers informed throughout the repair process.

The role emphasizes excellent customer service, clear communication, and maintaining high CSI scores.

Qualifications

• Valid driver’s license and MVR acceptable to our insurer.
• Ability to read and interpret service documents.
• Excellent written and verbal communication.

Responsibilities

• Greet customers promptly and courteously in the service area.
• Listen to customer needs and clearly articulate repair requirements to technicians.
• Upsell recommended services with integrity and clarity.
• Provide accurate estimates of repair and maintenance costs.
• Follow dealership policy on vehicle care and operation.
• Update customers on progress and notify when vehicles are ready.
• Explain repairs and costs to customers and perform delivery.
• Address customer concerns and maintain CSI scores.
• Keep Service Manager informed of problems and potential issues.

Skills

Customer service

Communication

Upselling

Repair estimates

Team liaison

Job description

Automotive Service Advisor – Fowler VolkswagenIf you can make customers feel welcome and confident that their needs are being met, then Fowler Volkswagen may be your next career home. We need more than a Service Advisor; we need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.Job ResponsibilitiesAttitude is everything—greet service department customers promptly and courteouslyListen to each customer and clearly articulate repair needs to techsUpsell recommended/additional services using low-pressure, high-integrity methodsProvide accurate estimates of repair/maintenance costsAdherence to dealership policy on customer vehicle care and operationFollow up on each repair and keep customers informed of progressInspect repair quality and ensure that all work is completeNotify customers when vehicles are ready for pick upReview and explain repairs and associated costs with customers; and perform an active deliveryHandle minor customer concerns and complaintsKeep Service Manager informed of all problems and potential problemsMaintain Customer Satisfaction Index (CSI) scores in accordance with dealership standardsRequirementsValid Driver's License and MVR acceptable to our Insurance CarrierPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Language SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.CompensationCompensation is based on experience and is highly competitive in the marketplace.What We OfferPerks & BenefitsFowler offers medical, vision, dental, life, & disability insurances. Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, Paid Holidays, Bereavement Paid Time Off, & eight (8) full weeks of paid Parental Leave. Fowler also offers its employees access to an employee assistance program. Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training.The Fowler Standard – This is what drives us. Being friendly, helpful, honest and fairThe mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees.Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.Our dedication to the development and advancement of our people, technology and systems will help us get there together.Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.