Customer-Centric Auto Service Advisor

Maysville and Somerset Auto Repair; Berea (KY); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

40K–80K+ income potential

Established shop with loyal customer

Supportive team environment

Opportunity for long-term career growt

Job summary

Somerset Auto Repair is seeking a relationship-focused Service Advisor who enjoys meeting new people and building long-term relationships with customers. This role emphasizes trust, clear communication, and helping customers feel confident about caring for their vehicles.

If you are outgoing, dependable, and dedicated to creating a positive customer experience, you could be a great fit. The shop serves Somerset, KY, and surrounding areas with a loyal client base and a collaborative team.

Qualifications

• Friendly, outgoing personality who enjoys meeting new people
• Strong communication and relationship-building skills
• Honest, dependable, and customer-focused
• Automotive knowledge or service advisor experience preferred
• Someone who takes time to remember customers and build long-term relationships
• Team-oriented and organized
• Morning person – must be able to arrive at the shop daily by 7:30 AM

Responsibilities

• Greet customers and listen carefully to their vehicle concerns
• Build strong relationships with customers and create trust
• Explain vehicle needs and recommendations clearly and honestly
• Prepare accurate repair estimates
• Communicate with technicians regarding vehicle diagnostics
• Keep customers informed throughout the repair process
• Help create a welcoming and positive customer experience
• Encourage long-term customer relationships and repeat visits

Job description

Somerset Auto Repair is seeking a relationship-focused Service Advisor who enjoys meeting new people and building long-term relationships with customers. This role emphasizes trust, clear communication, and helping customers feel confident about caring for their vehicles.

If you are outgoing, dependable, and dedicated to creating a positive customer experience, you could be a great fit. The shop serves Somerset, KY, and surrounding areas with a loyal client base and a collaborative team.