Automotive Service Advisor - Build Trust with Customers

Maysville and Somerset Auto Repair; Albany (KY); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

40K–80K+ income potential

Established shop with loyal customer

Supportive team environment

Long-term career growth

Job summary

Somerset Auto Repair in Somerset, KY is seeking a relationship-focused Service Advisor who enjoys meeting new people and helping customers feel confident about car care.

You will greet customers, listen to concerns, explain needs honestly, prepare estimates, and coordinate with technicians to keep customers informed during repairs. This role emphasizes trust, clear communication, and memorable customer experiences.

Qualifications

• Friendly, outgoing personality.
• Strong communication and relationship-building skills.
• Honest, dependable, and customer-focused.
• Automotive knowledge or service advisor experience preferred.
• Someone who takes time to remember customers and build long-term relationships.
• Team-oriented and organized.
• Morning person – must be able to arrive at the shop daily by 7:30 AM.

Responsibilities

• Greet customers and listen carefully to their vehicle concerns.
• Build strong relationships with customers and create trust.
• Explain vehicle needs and recommendations clearly and honestly.
• Prepare accurate repair estimates.
• Communicate with technicians regarding vehicle diagnostics.
• Keep customers informed throughout the repair process.
• Help create a welcoming and positive customer experience.
• Encourage long-term customer relationships and repeat visits.

Skills

Friendly personality

Strong communication

Customer-focused

Automotive knowledge or advisor exp

Remembering customers

Team-oriented

Punctual 7:30 AM

Job description

Somerset Auto Repair in Somerset, KY is seeking a relationship-focused Service Advisor who enjoys meeting new people and helping customers feel confident about car care.

You will greet customers, listen to concerns, explain needs honestly, prepare estimates, and coordinate with technicians to keep customers informed during repairs. This role emphasizes trust, clear communication, and memorable customer experiences.