Service Advisor Somerset

Maysville and Somerset Auto Repair; Lexington (KY); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Income potential: $40K–$80K+

Established loyal customer base

Supportive team environment

Long-term career growth

Job summary

Somerset Auto Repair is seeking a relationship-focused Service Advisor who enjoys meeting new people and building long-term relationships with customers in Somerset, KY. The role emphasizes trust, transparent communication, and ensuring customers feel confident about their vehicle care.

Ideal candidates are outgoing, dependable, and passionate about delivering a positive customer experience, with a readiness to grow with the shop and help nurture lasting customer relationships.

Qualifications

• Friendly, outgoing personality to engage customers.
• Strong communication and relationship-building skills.
• Honest, dependable, and customer-focused.
• Automotive knowledge or service-advisor experience preferred.
• Remembers customers and builds long-term relationships.
• Team-oriented and organized.
• Morning presence by 7:30 AM.

Responsibilities

• Greet customers and listen to vehicle concerns.
• Build strong relationships and create trust with customers.
• Explain vehicle needs and recommendations clearly and honestly.
• Prepare accurate repair estimates.
• Communicate with technicians regarding diagnostics.
• Keep customers informed throughout the repair process.
• Help create a welcoming and positive customer experience.
• Encourage long-term customer relationships and repeat visits.

Skills

Friendly outgoing personality

Strong communication skills

Relationship-building

Customer-focused

Team-oriented

Organized

Automotive knowledge/experience

Dependable

Job description

Automotive Service Advisor – Relationship Focused | Customer Care

What We Offer

• Competitive compensation
• $40K–$80K+ income potential
• Established shop with loyal customer base
• Supportive team environment
• Opportunity for long-term career growth

About the Role

Somerset Auto Repair is looking for a relationship-focused Service Advisor who enjoys meeting new people and building long-term relationships with customers.

This role is about trust, communication, and helping customers feel confident about caring for their vehicles. We want someone who genuinely enjoys helping people and creating a positive experience so customers want to come back again and again.

If you are outgoing, dependable, and enjoy building connections with customers, this could be a great opportunity.

Key Responsibilities

• Greet customers and listen carefully to their vehicle concerns
• Build strong relationships with customers and create trust
• Explain vehicle needs and recommendations clearly and honestly
• Prepare accurate repair estimates
• Communicate with technicians regarding vehicle diagnostics
• Keep customers informed throughout the repair process
• Help create a welcoming and positive customer experience
• Encourage long-term customer relationships and repeat visits

What We’re Looking For

• Friendly, outgoing personality who enjoys meeting new people
• Strong communication and relationship-building skills
• Honest, dependable, and customer-focused
• Automotive knowledge or service advisor experience preferred
• Someone who takes time to remember customers and build long-term relationships
• Team-oriented and organized
• Morning person – must be able to arrive at the shop daily by 7:30 AM

About Somerset Auto Repair

Somerset Auto Repair is a well-established, locally owned and operated automotive repair shop serving Somerset, KY and the surrounding area. We focus on honesty, quality work, and building lasting relationships with our customers.

Our goal is to create a welcoming environment where customers trust us and want to return for years to come.