Automotive Service Advisor - Relationship & Trust Builder

Maysville and Somerset Auto Repair; Lexington (KY); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Income potential: $40K–$80K+

Established loyal customer base

Supportive team environment

Long-term career growth

Job summary

Somerset Auto Repair is seeking a relationship-focused Service Advisor who enjoys meeting new people and building long-term relationships with customers in Somerset, KY. The role emphasizes trust, transparent communication, and ensuring customers feel confident about their vehicle care.

Ideal candidates are outgoing, dependable, and passionate about delivering a positive customer experience, with a readiness to grow with the shop and help nurture lasting customer relationships.

Qualifications

• Friendly, outgoing personality to engage customers.
• Strong communication and relationship-building skills.
• Honest, dependable, and customer-focused.
• Automotive knowledge or service-advisor experience preferred.
• Remembers customers and builds long-term relationships.
• Team-oriented and organized.
• Morning presence by 7:30 AM.

Responsibilities

• Greet customers and listen to vehicle concerns.
• Build strong relationships and create trust with customers.
• Explain vehicle needs and recommendations clearly and honestly.
• Prepare accurate repair estimates.
• Communicate with technicians regarding diagnostics.
• Keep customers informed throughout the repair process.
• Help create a welcoming and positive customer experience.
• Encourage long-term customer relationships and repeat visits.

Skills

Friendly outgoing personality

Strong communication skills

Relationship-building

Customer-focused

Team-oriented

Organized

Automotive knowledge/experience

Dependable

Job description

Somerset Auto Repair is seeking a relationship-focused Service Advisor who enjoys meeting new people and building long-term relationships with customers in Somerset, KY. The role emphasizes trust, transparent communication, and ensuring customers feel confident about their vehicle care.

Ideal candidates are outgoing, dependable, and passionate about delivering a positive customer experience, with a readiness to grow with the shop and help nurture lasting customer relationships.