Customer Solutions Lead — Fast, Precise Support

Husqvarna; Olathe (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Husqvarna Construction in Olathe, KS seeks a dynamic Subject Matter Expert to lead in the Customer Solutions Department. You will support frontline reps, manage urgent customer requests, and drive improvements across the department while guiding high-volume accounts.

You’ll deliver expert product guidance, respond to inquiries, and back up phone queues as needed, ensuring accurate CRM data and proactive customer engagement. This role emphasizes precision and service excellence.

Qualifications

• High school diploma or equivalent required.
• Excellent English verbal and written communication skills.
• At least 2–3 years' experience as a Customer Solutions Representative.

Responsibilities

• Case Processing: end-to-end processing of GAF orders with accuracy and urgency.
• Collaborate cross-functionally to ensure seamless customer experiences.
• Provide clear technical guidance on product functionality and website navigation.

Skills

CRM systems

ERP systems

Excel

Word

Attention to detail

English communication

Phone systems

Schematic reading

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

CRM software

ERP software

MS Office

Job description

Husqvarna Construction in Olathe, KS seeks a dynamic Subject Matter Expert to lead in the Customer Solutions Department. You will support frontline reps, manage urgent customer requests, and drive improvements across the department while guiding high-volume accounts.

You’ll deliver expert product guidance, respond to inquiries, and back up phone queues as needed, ensuring accurate CRM data and proactive customer engagement. This role emphasizes precision and service excellence.