Customer-Centric Administrative Specialist

Casella Waste Systems, Inc.; Fairfield (ME); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life & DI

Maternity & Parental Leave

401K

Job summary

Casella Waste Systems, Inc. is seeking an Administrative Office Specialist to provide professional clerical and administrative support across the division.

The role includes handling calls, maintaining files, schedules, reports, and correspondence while delivering a high volume of customer service. This full-time, on-site position runs Monday through Friday, 8am–5pm, with a hiring range of $20.00–$22.00 per hour.

Qualifications

• High School Diploma or equivalent and 0-2 years administrative experience.
• Proficiency with MS Office (Word, PowerPoint, Excel, Outlook).
• Strong listening, communication, customer service and problem solving skills are required.

Responsibilities

• Engages with customers to assess support needs and promote products and services.
• Creates and maintains customer and sales information in CRM and Case Management systems to troubleshoot customer issues and track sales activities.
• Generates market interest and sales as the primary point of contact for CCC inquiries and ensures timely delivery of products and services.
• Manages daily workflows of outgoing and incoming mail.
• Communicates with vendors to collect invoices and processes information for accounts payable.
• Performs filing of safety records, procedures, and employee personnel records.
• Monitors stock of office supplies and places orders to maintain inventory.
• Provides general administrative tasks including scanning, filing, faxing, and copying.
• Makes travel arrangements for managers when travel is necessary.
• Participates in training and other opportunities to expand knowledge of the company.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Casella Waste Systems, Inc. is seeking an Administrative Office Specialist to provide professional clerical and administrative support across the division.

The role includes handling calls, maintaining files, schedules, reports, and correspondence while delivering a high volume of customer service. This full-time, on-site position runs Monday through Friday, 8am–5pm, with a hiring range of $20.00–$22.00 per hour.