Customer Care Specialist | Resolve Issues & Build Trust

Casella Waste Systems, Inc.; Northampton Township (Bucks County); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

Job summary

Casella Waste Systems, Inc. in the United States is seeking a Customer Care Representative who will respond to a high volume of inbound calls, inquiries, and requests, researching to resolve issues with courtesy and accuracy. You will learn Casella products, explain solutions, build rapport with customers, and use CRM tools. A high school diploma or GED and 2–4 years in customer service or inside sales are preferred.

Qualifications

• High school diploma or GED required.
• 2-4 years of customer service or inside sales experience preferred.
• Ability to work in a team and collaboratively environment.
• Legal eligibility to work in the US preferred.

Responsibilities

• Answer or place calls to learn about and address customer needs or issues.
• Respond accurately to customers, explaining solutions and ensuring they feel supported.
• Practice active listening and clarify information to resolve escalations as needed.
• Build rapport with customers and teammates, supporting sales goals.
• Use job-specific software and CRM tools to address topics.
• Meet or exceed call center metrics while delivering excellent service.
• Identify customer needs and recommend products or services accordingly.
• Participate in training and other learning opportunities.

Skills

Active listening

Customer service

Sales instincts

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Dynamics CRM

CRM software

Job description

Casella Waste Systems, Inc. in the United States is seeking a Customer Care Representative who will respond to a high volume of inbound calls, inquiries, and requests, researching to resolve issues with courtesy and accuracy. You will learn Casella products, explain solutions, build rapport with customers, and use CRM tools. A high school diploma or GED and 2–4 years in customer service or inside sales are preferred.