Customer-Centric Account Specialist (Manufacturing)

Sheffield Pharmaceuticals, LLC; New London (CT); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Competitive Salary

Paid Time Off

Job summary

Sheffield Pharmaceuticals, LLC in New London is seeking a Full Time Account Specialist to ensure seamless communication with internal partners and maintain a customer-centric approach.

You will follow up on and investigate issues with big box retailers, contribute to continuous improvement, and help uphold our standards of excellence and safety.

The role emphasizes strong customer service, account management, and proficiency with software tools to track interactions and resolve problems.

Qualifications

• Customer Service or Account Management experience in a Manufacturing Environment.

Responsibilities

• Follow up on and investigate customer issues with big box retailers.
• Coordinate with internal partners such as Purchasing, Operations and Planning to resolve issues.
• Address and resolve customer concerns to maintain a customer-centric approach.

Skills

Customer service

Account management

Communication

Problem solving

Detail oriented

Manufacturing environment

Job description

Sheffield Pharmaceuticals, LLC in New London is seeking a Full Time Account Specialist to ensure seamless communication with internal partners and maintain a customer-centric approach.

You will follow up on and investigate issues with big box retailers, contribute to continuous improvement, and help uphold our standards of excellence and safety.

The role emphasizes strong customer service, account management, and proficiency with software tools to track interactions and resolve problems.