Account Specialist

Sheffield Pharmaceuticals, LLC; New London (CT); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Competitive Salary

Paid Time Off

Job summary

Sheffield Pharmaceuticals, LLC in New London is seeking a Full Time Account Specialist to ensure seamless communication with internal partners and maintain a customer-centric approach.

You will follow up on and investigate issues with big box retailers, contribute to continuous improvement, and help uphold our standards of excellence and safety.

The role emphasizes strong customer service, account management, and proficiency with software tools to track interactions and resolve problems.

Qualifications

• Customer Service or Account Management experience in a Manufacturing Environment.

Responsibilities

• Follow up on and investigate customer issues with big box retailers.
• Coordinate with internal partners such as Purchasing, Operations and Planning to resolve issues.
• Address and resolve customer concerns to maintain a customer-centric approach.

Skills

Customer service

Account management

Communication

Problem solving

Detail oriented

Manufacturing environment

Job description

Exciting opportunity to join Sheffield Pharmaceuticals as a Full Time Account Specialist in New London. As an integral part of our team, you will have the chance to showcase your problem-solving skills and provide excellent service to our valued customers. This onsite position allows you to directly impact our customer-centric approach and contribute to our innovative solutions in the pharmaceutical industry.

You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, and Paid Time Off. Join us in upholding our values of excellence, integrity, and safety as we work together towards achieving our goals.

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Health Savings Account
• Competitive Salary
• Paid Time Off

Your day as a Account Specialist

As a Full Time Account Specialist at Sheffield Pharmaceuticals in New London, you will play a crucial role in the company by ensuring seamless communication with internal partners such as Purchasing, Operations, and Planning to achieve common objectives. Your responsibilities will include following up on and investigating customer (big box retailers) issues or concerns, to maintain our customer-centric approach and drive continuous improvement. Your problem-solving skills and attention to detail will be key in addressing and resolving any issues efficiently, contributing to our culture of excellence and high performance.

What matters most

To excel as a Full Time Account Specialist at Sheffield Pharmaceuticals in New London, candidates should possess strong customer service and account management skills, ideally in a manufacturing environment. Proficiency in utilizing software and tools to track customer interactions and resolve issues efficiently is essential. The ability to communicate effectively with various internal departments and external big box retailers is crucial in meeting common objectives and addressing customer concerns promptly. A detail-oriented approach, problem-solving abilities, and a proactive attitude are key traits necessary for success in this role. Join our team and showcase your skills in a collaborative and customer-focused environment.

Knowledge and skills required for the position are:

• Customer Service or Account Management experience in a Manufacturing Environment.