Customer Success & Solutions Specialist

PTA Plastics; Oxford (CT); In loco; USD 38.572 - 55.104; Tempo pieno

Descrizione del lavoro

PTA Plastics in Oxford, Connecticut is looking for a Customer Account Specialist. This role involves addressing customer inquiries and ensuring customer satisfaction. Ideal candidates will have a strong background in customer service, particularly within manufacturing domains.

The position requires 3–5 years of experience, proficiency with ERP systems, and a commitment to delivering exceptional service in a fast-paced environment.

Competenze

• 3–5+ years of customer service experience, preferably in plastics manufacturing.
• Experience with contract review and order management is strongly preferred.
• Ability to multi-task and work in a fast-paced environment.

Mansioni

• Respond to escalated customer inquiries in a timely manner.
• Conduct contract review for accuracy.
• Manage customer orders within a 24-hour period.

Conoscenze

Communication skills

Problem-solving abilities

Customer service experience

Attention to detail

Formazione

High school diploma or equivalent

Associate’s or Bachelor’s degree (preferred)

Strumenti

ERP systems

CloudSuite Industrial (CSI)

Descrizione del lavoro

PTA Plastics in Oxford, Connecticut is looking for a Customer Account Specialist. This role involves addressing customer inquiries and ensuring customer satisfaction. Ideal candidates will have a strong background in customer service, particularly within manufacturing domains.

The position requires 3–5 years of experience, proficiency with ERP systems, and a commitment to delivering exceptional service in a fast-paced environment.