Customer Success & Support Specialist - Manufacturing

Record UK Ltd; New Haven, Northern (CT, KY); Hybrid; USD 33,000 - 54,000; Full time

Benefits offered by this job

Annual bonus

Job summary

ASSA ABLOY, based in New Haven, CT, seeks a Customer Support Specialist to act as the main liaison between customers, distributors, and internal teams. You will drive issue resolution, maintain product knowledge, and ensure timely responses to inquiries in a fast-paced environment.

The role emphasizes accuracy, communication, and teamwork, with onsite work Monday–Friday in New Haven. A strong background in manufacturing customer service is preferred.

Qualifications

• 5+ years of Customer Service experience in manufacturing environment.

Responsibilities

• Provide guidance and assistance to customers within assigned territories.
• Research and respond to inquiries regarding pricing, order status, product availability, and shipping information.
• Process CSFs and RGAs within 24 hours to support timely shipment of replacement products.
• Resolve DON inquiries related to customer orders within established service guidelines.
• Utilize ASSA Connect and CRM tools to review customer information and support needs.
• Identify and support process improvement opportunities to enhance customer experience and NPS.
• Maintain compliance with customer service policies and procedures.
• Partner with team members to reduce errors resulting in credits and returns.
• Perform other duties as assigned by management.

Skills

Analytical

Communication

Attention to detail

Education

Bachelor's degree

Tools

Outlook

Excel

Word

JDE

Job description

ASSA ABLOY, based in New Haven, CT, seeks a Customer Support Specialist to act as the main liaison between customers, distributors, and internal teams. You will drive issue resolution, maintain product knowledge, and ensure timely responses to inquiries in a fast-paced environment.

The role emphasizes accuracy, communication, and teamwork, with onsite work Monday–Friday in New Haven. A strong background in manufacturing customer service is preferred.