Customer Case Coordinator

Furnitureland South; Jamestown (NC); On-site; USD 34,000 - 44,000; Full time

Job summary

Furnitureland South in Jamestown, NC is seeking a Customer Service Case Initiator to intake cases from customers and drivers, determine the best path for resolution, and route them to the appropriate teams for expedited handling. You will communicate with customers by phone, email, and chat, and document all interactions in our case management system.

The ideal candidate has 1-2 years in customer service, strong communication, attention to detail, and a collaborative spirit to advocate for

Qualifications

• High school diploma or equivalent required; associate's degree preferred.
• 1-2 years of customer service experience, preferably in retail/furniture.
• Excellent verbal and written communication skills.
• Proactive, detail-oriented and able to manage multiple cases.

Responsibilities

• Initiate cases via intake calls and enter information into the system.
• Communicate with customers via phone, email, and chat for updates.
• Monitor case progress and coordinate with sales, delivery, and inventory.
• Identify issues and develop solutions with team members.
• Maintain accurate records of interactions, status, and outcomes.
• Advocate for customers to ensure needs are met promptly.

Skills

Verbal & Written

Problem-Solving

MS Office

Multitasking

Customer Service

Education

High school diploma

Associate degree preferred

Tools

CRM software

Microsoft Office

Job description

Furnitureland South in Jamestown, NC is seeking a Customer Service Case Initiator to intake cases from customers and drivers, determine the best path for resolution, and route them to the appropriate teams for expedited handling. You will communicate with customers by phone, email, and chat, and document all interactions in our case management system.

The ideal candidate has 1-2 years in customer service, strong communication, attention to detail, and a collaborative spirit to advocate for