Customer Care Coordinator

The Drees Company; Fort Mitchell (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) savings plan

Profit sharing

Paid time off

Job summary

Drees Homes, a leading Midwest homebuilder, is seeking a Customer Care Coordinator for the Midwest Region. This role focuses on delivering outstanding customer service and managing administrative tasks to ensure smooth processing of homeowner warranty and service requests.

Responsibilities include assisting the Customer Care team, maintaining records, and coordinating with subcontractors and vendors. 1–3 years of office experience and a HS diploma are preferred; Associates or BA a plus.

Qualifications

• Customer service experience required or preferred.
• Mature and professional communication.
• Ability to manage multiple administrative tasks.

Responsibilities

• Provide excellent internal and external customer service

Skills

Exceptional customer service

De-escalation of tense interactions

Positive attitude

Strong communication skills

Detail oriented

Data entry

Microsoft Word

Microsoft Excel

Education

High school diploma

Associates or Bachelor's preferred

Tools

Word

Excel

Data entry

Job description

Overview

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers—earning recognition as the 19th largest privately owned builder in the country and building a culture of long-tenured employees.

We are proud to be a four-time U.S. Best Managed Company (2022–2025), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.

Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.

Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.

Responsibilities/Qualifications

Drees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in our Midwest Region. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs.

Key Responsibilities:

• Provide excellent internal and external customer service
• Answer reception and customer service calls and determine the appropriate action
• Provide administrative/clerical support for the Customer Care team
• Prepare and maintain customer records, job files and database tracking logs
• Follow-up with customers, subcontractors and vendors as necessary
• Prepare and distribute weekly and monthly reports
• Assist the operations team with accounts payable
• Various other administrative/clerical duties

Knowledge and Skills:

• Exceptional customer service skills
• Proven ability to address tense customer interactions appropriately
• Upbeat and positive/can do attitude
• Strong verbal and written communication skills with great listening skills
• Ability to follow through to a satisfactory conclusion
• Strong computer skills including Word, Excel, and data entry
• Must be organized, detail-minded and adaptable

Requirements:

• 1-3 years previous office/administrative experience
• High school degree required; Associates or Bachelor’s a plus
• Office work experience required
• Previous experience in the homebuilding industry a plus

Premier Benefits to Support YOU:

• We offer a comprehensive benefits package, including:
• Medical, dental and vision
• Life, AD&D, and critical illness insurance
• Wellness rewards
• 401(k) savings plan
• Profit Sharing
• Paid time off increasing with tenure
• Tuition reimbursement
• Long and short disability and Parental leave
• Employee discount program on the purchase of a Drees Home
• Employee Assistance Program and much more!

This position is not in a call center environment.

Summary

Equal Opportunity Employer / Drug Free Workplace

To learn more about Drees Homes visit our website www.dreeshomes.com