Customer Care Technician - 2nd shift

PCA Pharmacy; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading pharmacy in Louisville, Kentucky, is seeking a Pharmacy Customer Service Representative to act as a liaison between customers and the pharmacy. The role involves resolving issues, assisting with prescriptions, and providing training to staff. Ideal candidates will have at least one year of experience in pharmacy customer service and be proficient in Microsoft Office. The company offers competitive salaries, benefits, and opportunities for professional development.

Benefits

Competitive salaries and weekly pay

Wage increases every quarter

Student loan repayment

Health, dental, vision, and life insurance

401(k) match

Bonuses for attendance, referrals, and gas

Qualifications

• At least 1 year of pharmacy customer service experience.
• Kentucky Pharmacy Technician registration or eligible.

Responsibilities

• Acts as a liaison between customers and the pharmacy.
• Resolves rejections, denials, and prior authorizations.
• Provides training to staff to ensure successful performance.

Skills

Customer Service

Communication

Confidentiality

Education

High school diploma or equivalent

Associate's degree

Tools

Microsoft Office Suite

Job description

Overview

Headquartered in Louisville, Kentucky, Synchrony Pharmacy has served long-term care and institutional healthcare facilities since 1994. With the guiding imperative to meet and exceed residents' needs, Synchrony Pharmacy partners with personal/skilled care or assisted living facilities to address the unique pharmacy needs of their residents through specialized clinical and operational support services. Quality is not a goal; it is our basic operating tenet. Exceptional professional service and personal concern are our commitments.

Synchrony Pharmacy is an ancillary division of Trilogy Health Services, an award-winning company leading in employee benefits, professional development, personal wellness, and recognition. We invite you to learn more about our unique culture and the exciting opportunities within our organization.

Benefits

• Competitive salaries and weekly pay
• Wage increases every quarter
• Student loan repayment, scholarships, and tuition reimbursement
• Health, dental, vision, and life insurance start on the first of the month after your start date
• 401(k) match
• Bonuses for attendance, referrals, and gas
• Quarterly employee recognition ceremonies
• And much more!

Synchrony Pharmacy complies with applicable federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, or sex.

Responsibilities

Acts as a liaison between all customers and the pharmacy, assisting with complaints, orders, errors, account questions, billing, and other queries.

Hours vary - 2nd shift - not a remote position

Duties include:

1. Provides customer service and resolves issues.
2. Partners with pharmacy to obtain necessary prescriptions for controlled drugs.
3. Resolves rejections, denials, and prior authorizations associated with Medicaid, Medicare D, or private insurance claims.
4. Connects with prospective patients for onboarding and assists with patient follow-up and inquiries as directed by the Pharmacist In Charge.
5. Serves as the communication liaison regarding medication or resident coverage issues with executive directors, pharmacists in charge, responsible parties, physicians, PDPs/insurance plans.
6. Provides training to staff to ensure successful performance, adherence to company standards, and cross-functional awareness.
7. Maintains confidentiality of all patient and employee information to protect rights.
8. Assists with special projects as needed.

Qualifications

• High school diploma or equivalent; associate's degree preferred.

Licenses/Certifications

• Kentucky Pharmacy Technician registration or eligible.

Experience

• At least 1 year of pharmacy customer service experience; healthcare, senior living, pharmacy, or long-term care experience preferred.
• Minimum one year multi-facility experience preferred.
• Proficiency in Microsoft Office Suite.