Customer Care Support Specialist - Billing

Innovative Systems LLC; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Generous Paid time off

10 paid holidays

401(k) matching

Company paid family blue cross blue sh

Company paid family Blue Cross Blue SH

Job summary

Innovative Systems seeks a Support Specialist to join the eLation Billing Customer Care team, delivering exceptional service to Billing clients and resolving daily inquiries using the ticketing system.

You will conduct formal trainings for end users, contribute to the knowledge base, and help test software defects while organizing presentations for the annual customer conference.

Qualifications

• Excellent verbal and written communication skills are essential.
• Ability to solve problems and manage multiple items simultaneously.
• Strong attention to detail and independence in a team setting.

Responsibilities

• Use the ticketing system to manage daily client interactions.
• Conduct training sessions for end users on the eLation Billing software.
• Contribute to and navigate the knowledge base for clients and teammates.
• Identify and report software deficiencies through bug testing.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Attention to detail

Independent work

Adaptable to change

Telecommunications knowledge

Software support experience

Education

Telecommunications degree

Bachelor’s degree in business, CS, or IT

Tools

eLation Billing software

Job description

Innovative Systems is currently seeking applicants for a Support Specialist to join our talented billing Customer Care team.

In this role, you will be provide exceptional service to our Billing clients.

When you are part of the Innovative Systems' eLation Customer Care team as a Support Specialist, you will:

• Utilize the software ticketing system to efficiently manage and address daily client interactions.

Conduct formalized training sessions to educate end users on effectively navigating the eLation Billing software.

Contribute to and navigate the shared knowledge base to provide valuable resources for clients and coworkers.

Identify and recreate software deficiencies to effectively test and report software bugs.

Organize and deliver software-related presentations at our annual customer conference.

These are skills that we are looking for in our ideal candidate:

• Candidates must have excellent verbal and written communication skills, problem-solving skills, the ability to handle multiple items simultaneously, and pay attention to detail.
• Must be able to work independently as well as in a team environment.
• Self-motivated, self-driven, and open to change.
• Preferred background includes a telecommunications degree and/or software support experience. Prior telecommunications experience with either Usage/CABS software, wireless knowledge or meter utilities experience is a plus.
• Must be self-motivated, adaptable to change, and proactive in problem-solving.

These skills would be helpful but are not required:

• Telecommunications industry experience.
• Bachelor's degree in business, computer science, or information technology.

If you aren't excited to work for Innovative Systems yet, we want to tell you a little more about what we can offer to the right candidate:

• Competitive wages
• Generous Paid time off
• 10 paid holidays
• 401(k) matching
• Company paid family Blue Cross Blue Shield health insurance plan
• Company contributions to an HSA plan
• Company paid employee Dental Insurance
• Company paid employee Vision Insurance
• Company paid Life Insurance
• Company paid Short- & Long-Term Disability Insurance