Customer Care Supervisor: Lead, Train & Elevate Service

DCC Propane, LLC; Woodinville (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

DCC Propane, LLC is seeking a Customer Care Supervisor to lead the designated area Customer Service team, ensuring exemplary service to customers at all levels. This role requires daily onsite presence and includes training and development of local CSR teams, data accuracy, and weekly reporting.

Reporting to the Area Manager and CX Department, you will mentor staff, manage order taking and data entry, resolve discrepancies, coordinate A/R activities, and participate in special projects.

Qualifications

• High School Diploma or GED required.
• 4+ years in customer service or inside sales.
• Minimum 5 years in an office environment preferred.

Responsibilities

• Lead the local customer service team and ensure excellent service.
• Train and develop CCRs, verify data entry and accounts.
• Prepare weekly/monthly reports and audits.
• Coordinate A/R handling and collections.
• Provide back-up phone support as needed.

Skills

Customer service

Team leadership

Communication

Time management

Data entry

Training & development

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

DCC Propane, LLC is seeking a Customer Care Supervisor to lead the designated area Customer Service team, ensuring exemplary service to customers at all levels. This role requires daily onsite presence and includes training and development of local CSR teams, data accuracy, and weekly reporting.

Reporting to the Area Manager and CX Department, you will mentor staff, manage order taking and data entry, resolve discrepancies, coordinate A/R activities, and participate in special projects.