Strategic Account Manager

ASSA ABLOY Sicherheitstechnik GmbH; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Plan

Tuition Reimbursement

Learning & Career Development

Flexible Spending

Job summary

ASSA ABLOY Sicherheitstechnik GmbH in Phoenix, AZ seeks an experienced Strategic Account Manager to manage and grow a portfolio of strategic customers. This on-site role partners with internal teams to drive revenue, retention, and long-term account success across doors, hardware, and related construction products.

The role requires 5+ years in account management or related fields, a strong track record of growing key accounts, and excellent communication and analytical skills.

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's degree preferred
• 5+ years of experience in account management, business development, sales, project management, customer success, or related roles
• Industry experience in doors, frames, hardware, construction, building materials, architectural products, manufacturing, or related fields
• Proven track record of building customer relationships, driving revenue growth and managing complex customer accounts
• Strong analytical, communication, and relationship-building skills with executive stakeholders
• Strong organizational skills and ability to manage multiple priorities and deadlines
• Experience with CRM, ERP, quoting, or project management systems preferred
• Experience managing multi-location customer accounts or distributors preferred
• Knowledge of hollow metal doors and frames, door hardware, opening solutions, or commercial construction products preferred

Responsibilities

• Develop and execute strategic account plans to increase revenue and share of wallet
• Identify and pursue new business opportunities
• Conduct regular business reviews to assess performance and opportunities
• Build relationships with executives and procurement teams
• Collaborate with internal teams to maximize customer growth
• Provide quote support, order review, and onboarding of customer service reps
• Lead monthly customer pulse calls and account communications
• Prepare reporting on account activity, growth initiatives, and pipeline opportunities
• Monitor market trends to identify risks and opportunities
• Coordinate cross-functional teams for successful customer outcomes

Skills

Account management

Business development

Sales

Project management

Customer success

Relationship building

Analytical skills

Communication

Presentation

Organizational skills

Problem solving

CRM/ERP systems

MS Office (Excel/PowerPoint)

Education

High School Diploma or GED

Associate's or Bachelor's degree preferred

Tools

CRM software

ERP systems

Quoting systems

Job description

Are you an experienced account management professional with a background in the door, hardware, hollow metal, architectural, construction, building materials, or related industries? Do you enjoy building strong customer relationships, driving revenue growth, and serving as a trusted advisor to key accounts? If you answered yes to these questions, we should talk! ASSA ABLOY is looking for a Strategic Account Manager to support and grow a portfolio of strategic customer accounts. This is an on-site role based out of our Grand Canyon Service or regional manufacturing facility located in Phoenix, Arizona. Come see who we are at: https://www.assaabloy.com/group/en/about-us Our team is growing and there has never been a more exciting time to join us.

What will you do as our Strategic Account Manager?

You will serve as the primary business partner for assigned strategic customers, helping drive revenue growth, customer retention, and long-term account success. Through strategic account planning, relationship management, and cross-functional collaboration, you will identify new growth opportunities, strengthen customer loyalty, expand share of wallet, and deliver exceptional customer experiences. This role serves as both an advocate for our customers and a champion of ASSA ABLOY's products, services, and capabilities.

• Develop and execute strategic account plans to increase revenue, customer retention, and share of wallet within assigned accounts
• Identify and pursue new business opportunities that drive profitable growth
• Conduct regular business reviews to assess performance, identify opportunities, and strengthen customer partnerships
• Build relationships with executives, project managers, purchasing teams, and field personnel within customer organizations
• Partner with the ASSA ABLOY DSS Team and other business units to maximize customer growth opportunities
• Serve as the primary point of contact for assigned strategic accounts
• Develop a deep understanding of customer objectives, challenges, and operational needs
• Promote awareness and utilization of ASSA ABLOY products, programs, services, and capabilities
• Address customer concerns and coordinate timely issue resolution
• Lead monthly customer pulse calls and ongoing account communications
• Analyze customer purchasing patterns, service metrics, quote conversion rates, and profitability data
• Develop recommendations that improve customer satisfaction, communication, service levels, and operational effectiveness
• Prepare and deliver reporting on account activity, business reviews, growth initiatives, and pipeline opportunities
• Monitor market trends and competitive activity to identify risks and opportunities
• Collaborate with Customer Service, Operations, Production, Project Services, Quality, Logistics, DSS, and Sales teams to ensure successful customer outcomes
• Provide quote support, quote follow-up, order review, and order entry assistance as needed
• Facilitate communication regarding order status, lead times, deliveries, and project updates
• Support onboarding and development of Customer Service Representatives and other team members
• Lead special projects and continuous improvement initiatives as assigned
• Actively participate in providing a safe and harmonious working environment for all employees
• Ensure compliance with company policies, procedures, and the ASSA ABLOY Code of Conduct
• Perform other duties as assigned

Strategic Account Segments

• Multi-Branch National Accounts
• ASSA ABLOY Service Center Program (AASC) Accounts
• Aftermarket Accounts
• High-Potential Growth Accounts

The Skills and Experience you need:

• High School Diploma or GED required; Associate's or Bachelor's degree preferred
• 5+ years of experience in account management, business development, sales, project management, customer success, customer service leadership, or related roles
• Industry experience in doors, frames, hardware, construction, building materials, architectural products, manufacturing, or related fields
• Proven track record of building customer relationships, driving revenue growth and managing complex customer accounts
• Strong analytical skills with experience leveraging customer data to make business recommendations and improve performance
• Excellent communication, presentation, and relationship-building skills including experience engaging executive-level stakeholders
• Strong organizational skills with the ability to manage multiple priorities and competing deadlines
• Demonstrated problem-solving and project management capabilities
• Ability to work independently while collaborating effectively across departments
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word
• Experience managing multi-location customer accounts, distributors, or contract hardware relationships preferred
• Experience conducting business reviews and executive-level presentations preferred
• Knowledge of hollow metal doors and frames, door hardware, opening solutions, or commercial construction products preferred
• Experience with CRM, ERP, quoting, or project management systems preferred

What we offer:

• Competitive Salary
• Paid Vacation, Sick Time, and Paid Company Holidays
• Medical, Dental, Vision, 401(k), Short and Long-term Disability, Life and AD&D Insurance
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

We review applications regularly, so don't wait! We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don't look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at [e-mail]

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran #LI-SM1 #LI-OSA

We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.