Customer Care Specialist - WFH

Spade Recruiting; United States; Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Remote flexibility

Weekly pay and bonuses

Personalized mentorship

Advancement opportunities

Supportive team culture

Purpose-driven work

Job summary

Spade Recruiting is hiring for a client-facing role focused on guiding families through insurance options. You will help clients understand coverage, answer questions, and ensure protection and peace of mind. The position emphasizes trust, clear communication, and simplifying information for informed decisions.

Expect remote work with flexible schedules, mentorship, and opportunities for growth. Prior experience in customer service or sales is a plus, and eligibility to work in the United States

Qualifications

• Customer service experience with a focus on client satisfaction
• Understanding of insurance concepts and products is a plus
• Ability to convey information clearly and simply

Responsibilities

• Develop strong, long-term relationships with clients built on communication and care
• Support policyholders through claims, coverage updates, and benefit explanations
• Present information clearly and in a way that’s easy to understand
• Partner with leadership to improve processes and client satisfaction
• Act as a reliable point of contact for all service inquiries
• Participate in ongoing mentorship, leadership training, and professional development

Skills

Customer service

Insurance knowledge

Sales

Communication

Remote work

Job description

We’re a people-focused organization with a purpose that goes beyond insurance. Our mission is to protect working families and empower motivated individuals to build meaningful, flexible careers that fit their ambitions and lifestyle.

We’ve built our foundation on growth, freedom, and connection. Every team member has the opportunity to thrive in a supportive environment backed by innovative systems, personal mentorship, and a culture rooted in integrity and teamwork.

For over 60 years, we’ve partnered with unions, associations, and members across North America — providing trusted benefit programs that make a lasting difference. As our organization continues to expand, we’re welcoming new professionals who want to grow, lead, and create impact through their work.

The Position

As a representative of our agency, you’ll play an essential role in guiding and supporting the families we serve. You’ll help clients understand their coverage, answer important questions, and ensure they receive the protection and peace of mind they deserve.

This role is about more than policies — it’s about building trust, simplifying information, and helping families make informed decisions that truly benefit them.

Key Responsibilities

Develop strong, long-term relationships with clients built on communication and care

Support policyholders through claims, coverage updates, and benefit explanations

Present information clearly and in a way that’s easy to understand

Partner with leadership to improve processes and client satisfaction

Act as a reliable point of contact for all service inquiries

Participate in ongoing mentorship, leadership training, and professional development

Who You Are

A confident communicator with excellent interpersonal skills

Positive, empathetic, and driven to make a difference

Comfortable using online tools and working in a remote environment

Self-motivated, organized, and results-oriented

Experience in customer service, insurance, or sales is a plus (but not required)

Eligible to work in the United States or Canada

What We Offer

• Remote flexibility— work from anywhere with a strong internet connection
• Weekly pay and bonuses— consistent income with performance-based incentives
• Personalized mentorship— hands-on guidance designed to help you succeed
• Advancement opportunities— fast-track paths for leadership and career growth
• Supportive team culture— a mission-driven community that celebrates your wins
• Purpose-driven work— the chance to make a real impact in people’s lives every day