Customer Care Representative - WFH

Spade Recruiting; United States; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work

Weekly pay plus extra incentives

Training and mentorship

Job summary

Spade Recruiting is looking for a Customer Care Representative to provide exceptional service to clients in United States. In this fully remote role, you will assist clients with their policy details, answer queries, and ensure they feel supported. Strong communication skills are essential, and prior experience in insurance is not required. Enjoy a flexible schedule, weekly pay, and a culture that values people-first approaches.

Qualifications

• You don’t need experience in insurance—customer service skills go a long way.
• You’re legally able to work in the U.S. or Canada.
• You enjoy helping people and making complicated things simple.

Responsibilities

• Keeping in touch with clients after they get their policy.
• Explaining benefits, answering questions, and helping with claims.
• Making sure clients understand exactly what they have.
• Teaming up with leaders to make onboarding smooth and stress-free.
• Being the go-to person when clients need support.

Skills

Natural communication skills

Customer service experience

Tech-savvy

Organizational skills

Job description

We’re not your average insurance team. Think people-first, flexible, and future-focused. Our mission is simple: give hardworking families the peace of mind that comes with having the right protection in place. We lean on technology, teamwork, and a growth mindset to make that happen.

The Opportunity

We’re looking for aCustomer Care Representative —someone who loves helping people and making complicated things simple. You’ll be the friendly face (well, voice!) clients rely on whenever they have questions, need guidance, or want to feel confident about their coverage.

What You’ll Be Doing

Keeping in touch with clients after they get their policy

Explaining benefits, answering questions, and helping with claims

Making sure clients understand exactly what they have (no confusing jargon)

Teaming up with leaders to make onboarding smooth and stress-free

Being the go-to person when clients need support

What Makes You a Great Fit

You’re a natural communicator and enjoy helping people

You’re comfortable with tech and working from home

You stay organized and on top of details

You don’t need experience in insurance—customer service skills go a long way

You’re legally able to work in the U.S. or Canada

Why You’ll Love It Here

• 100% remote work—set a schedule that fits your life
• Weekly pay plus extra incentives for great performance
• Training and mentorship that actually set you up to succeed
• A supportive, people-first culture with purpose at the center