Customer Care Specialist — Empathy-Driven Problem Solver

Omnicom Production LLC; South Carolina; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Supportive team environment

Training and guidance

Opportunities to learn and grow

Meaningful impact on customer success

Job summary

Omnicom Production LLC is seeking a friendly Customer Service Representative to be the first point of contact for customers. You will listen, respond, and solve problems to improve the customer experience.

Ideal candidates show genuine interest in helping people, strong communication, and the ability to stay calm under pressure. You will work with a supportive team and have opportunities to learn and grow while delivering clear information about products and policies.

Qualifications

• Friendly, patient, and dependable demeanor.
• Strong communication and listening skills.
• Ability to handle difficult situations with calm and respect.
• Willingness to learn and adapt to new tools and processes.
• Attention to detail and solid organizational habits.
• Ability to work both independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, chat, or other channels in a friendly and professional manner.
• Listen carefully to customers, understand their concerns, and provide helpful and accurate information.
• Resolve customer complaints and service issues with patience, empathy, and a practical approach.
• Follow up on customer requests to ensure concerns are addressed and customers feel supported.
• Maintain accurate records of customer interactions, inquiries, and resolutions.
• Work closely with other departments to resolve issues and provide customers with the right support.
• Explain company products, services, policies, and procedures in a clear and easy-to-understand way.
• Recognize when an issue needs additional support and elevate it to the appropriate team member.
• Identify recurring customer concerns and share feedback to improve services.
• Contribute to a positive team environment by supporting colleagues and sharing knowledge.

Skills

Customer service

Communication

Empathy

Problem solving

Organizational skills

Team member

Learning mindset

Independent worker

Job description

Omnicom Production LLC is seeking a friendly Customer Service Representative to be the first point of contact for customers. You will listen, respond, and solve problems to improve the customer experience.

Ideal candidates show genuine interest in helping people, strong communication, and the ability to stay calm under pressure. You will work with a supportive team and have opportunities to learn and grow while delivering clear information about products and policies.