Customer Support Specialist — Training & Growth

Zolidco; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Initial training

Supportive team environment

Growth opportunities

Competitive compensation

Job summary

Zolidco is seeking a clear communicator, attentive listener, and customer-focused Call Center Agent to help customers obtain information and resolve service-related questions. The ideal candidate enjoys helping others, explaining solutions, and maintaining a professional attitude in a structured environment.

Training will be provided to help successful candidates develop the skills needed for the role. Responsibilities include handling inquiries, explaining products and procedures, identifying

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Good problem-solving and interpersonal abilities.
• Ability to remain calm when handling challenging interactions.
• Attention to detail and accurate recordkeeping.

Responsibilities

• Handle incoming customer inquiries and provide accurate information.
• Explain company products, services, and procedures clearly.
• Identify customer needs and guide customers toward appropriate solutions.
• Address concerns professionally and work toward timely resolutions.
• Refer complex questions to the appropriate team when necessary.
• Maintain accurate records of customer interactions and follow-up requirements.
• Follow established service standards and company procedures.
• Develop and maintain knowledge of available products and services.
• Collaborate with colleagues to support customer satisfaction goals.
• Share recurring concerns and customer feedback with supervisors.

Skills

Verbal communication

Active listening

Interpersonal skills

Problem solving

Attention to detail

Job description

Zolidco is seeking a clear communicator, attentive listener, and customer-focused Call Center Agent to help customers obtain information and resolve service-related questions. The ideal candidate enjoys helping others, explaining solutions, and maintaining a professional attitude in a structured environment.

Training will be provided to help successful candidates develop the skills needed for the role. Responsibilities include handling inquiries, explaining products and procedures, identifying