Customer Care Specialist — Training & Advancement

Zolidco; Houston (TX); Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Comprehensive training

Professional development opportunities

Collaborative team environment

Performance-based recognition

Zusammenfassung

Zolidco, based in Houston, TX, is seeking a motivated Call Center Agent to assist customers by phone, provide accurate information, and deliver a positive service experience. The role emphasizes clear communication and attentive listening to resolve inquiries efficiently.

No prior call center experience is required as training and ongoing support will be provided to help you develop your skills. You will work toward team goals in a collaborative environment and contribute to customer

Qualifikationen

• Clear verbal communication and active listening required.
• Friendly, professional phone demeanor with a customer-first approach.
• Ability to identify needs and propose appropriate solutions.

Aufgaben

• Handle incoming and outgoing customer calls.
• Respond to questions about products, services, and promotions.
• Provide clear and accurate information.
• Identify customer needs and recommend solutions.
• Address routine concerns with patience and professionalism.
• Maintain accurate records of customer interactions.
• Follow established call procedures and service guidelines.
• Work toward individual and team performance goals.

Kenntnisse

Verbal communication

Active listening

Friendly phone manner

Customer-focused

Problem-solving

Goal oriented

Jobbeschreibung

Zolidco, based in Houston, TX, is seeking a motivated Call Center Agent to assist customers by phone, provide accurate information, and deliver a positive service experience. The role emphasizes clear communication and attentive listening to resolve inquiries efficiently.

No prior call center experience is required as training and ongoing support will be provided to help you develop your skills. You will work toward team goals in a collaborative environment and contribute to customer