Customer Care Specialist – Tech & Robotics Support

ATI Industrial Automation; Apex (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Novanta, ATI Industrial Automation, is seeking a Customer Care Representative to provide exemplary service as the primary contact for products, services, and delivery dates. You will ensure customer satisfaction and collaborate with internal teams to resolve issues.

In this role, you will handle inquiries, provide pricing and service information, and maintain accurate orders across our software systems, while demonstrating empathy and a customer-first mindset in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work in a busy, dynamic team environment.
• Strong multitasking and organizational abilities.
• Demonstrated empathy and patience with customers.
• Proficiency with computers and office software.

Responsibilities

• Handle a broad range of customer inquiries via multiple channels.
• Provide product, pricing, and service information to customers.
• Enter and maintain accurate customer orders in software systems.
• Resolve customer complaints with empathy and understanding.
• Collaborate cross-functionally to provide timely information to customers.

Skills

Excellent communication

Team collaboration

Multitasking

Empathy

Tech proficiency

Customer focus

Interpersonal influence

Job description

Novanta, ATI Industrial Automation, is seeking a Customer Care Representative to provide exemplary service as the primary contact for products, services, and delivery dates. You will ensure customer satisfaction and collaborate with internal teams to resolve issues.

In this role, you will handle inquiries, provide pricing and service information, and maintain accurate orders across our software systems, while demonstrating empathy and a customer-first mindset in a fast-paced environment.