Customer Care Specialist (Contract) — Apex

Novanta Inc.; Apex (NC); On-site; USD 40,000 - 53,000; Full time

Job summary

Novanta Inc. is seeking a Customer Care Representative to provide exceptional customer service, being the primary point of contact for inquiries. You will manage customer concerns, ensuring satisfaction while working in a collaborative team environment.

The ideal candidate possesses strong communication skills, has the ability to multitask effectively, and demonstrates a strong customer focus. Novanta is committed to innovation and teamwork, making it a great place to build a career.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work in a busy team environment.
• Detail-oriented and organized with multitasking skills.

Responsibilities

• Provide exceptional customer service and be a primary contact for customer inquiries.
• Enter and maintain accurate customer orders.
• Resolve customer complaints with empathy and understanding.

Skills

Excellent communication skills

Ability to prioritize and multitask

Empathy and patience

Proficient in using computers

Customer focus

Collaborative team player

Technical learning

Job description

Novanta Inc. is seeking a Customer Care Representative to provide exceptional customer service, being the primary point of contact for inquiries. You will manage customer concerns, ensuring satisfaction while working in a collaborative team environment.

The ideal candidate possesses strong communication skills, has the ability to multitask effectively, and demonstrates a strong customer focus. Novanta is committed to innovation and teamwork, making it a great place to build a career.