Customer Care Specialist

Vital Holdings LLC; Overland (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

Vital Holdings LLC is seeking a Customer Care Agent to interact with customers, provide information about services, and resolve inquiries. The role requires a friendly telephone presence and accuracy in data entry.

You will answer calls, emails, and faxes, identify customer needs, and work with the team to deliver solutions. The position emphasizes reliability, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• One year of customer service experience is required.
• Must have good English language and grammar skills.
• Pleasant telephone voice and manner.
• Ability to operate simple office equipment.
• Typing skills 45–55 wpm with high accuracy.

Responsibilities

• Answer inbound calls, faxes, emails and respond to customer requests.
• Identify and assess customer’s needs to achieve satisfaction.
• Handle complaints and provide solutions with timely follow up.
• Data entry includes updating locations and departments, and printing outputs.
• Support special projects as requested by management.

Skills

Customer service

Multi-tasking

Typing 45-55 wpm

10-key by touch

Communication skills

Teamwork

Education

One year experience

English proficiency

Tools

Office equipment

Job description

Vital Holdings LLC is seeking a Customer Care Agent to interact with customers, provide information about services, and resolve inquiries. The role requires a friendly telephone presence and accuracy in data entry.

You will answer calls, emails, and faxes, identify customer needs, and work with the team to deliver solutions. The position emphasizes reliability, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.