Customer Experience Specialist

Kedia Corporation; Memphis (TN); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading customer service company in Memphis, TN is seeking a Customer Service Representative to manage customer inquiries and issues. The role requires excellent communication, problem-solving abilities, and the ability to handle customer complaints effectively. The ideal candidate should possess strong active listening skills and a customer-oriented attitude. This position offers a dynamic work environment aimed at providing exceptional service experiences to clients.

Qualifications

• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of administrative and clerical procedures.
• Knowledge of the English language structure.

Responsibilities

• Provide information about products or services, take orders, and handle complaints.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Contact center software

CRM software

Spreadsheet software

Job description

A leading customer service company in Memphis, TN is seeking a Customer Service Representative to manage customer inquiries and issues. The role requires excellent communication, problem-solving abilities, and the ability to handle customer complaints effectively. The ideal candidate should possess strong active listening skills and a customer-oriented attitude. This position offers a dynamic work environment aimed at providing exceptional service experiences to clients.