Customer Care Specialist – Saddle Shop

King Ranch, Inc.; Kingsville (TX); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

The King Ranch Saddle Shop is seeking a Customer Service Representative in Kingsville, TX to deliver professional, knowledgeable, and timely service by phone, email, and other approved channels. You will handle orders, returns, exchanges, and escalated issues while representing the brand with courtesy and accuracy.

Ideal candidates have 5+ years in customer service or call centers, a high school diploma, strong communication, and proficiency with Excel, Word, and CRM tools.

Qualifikationen

• 5+ years of experience working in customer service or call centers.
• High school diploma or equivalent.
• Excellent interpersonal and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient with Excel, MS Word, email, and basic office equipment.

Aufgaben

• Answer incoming calls and emails promptly and professionally.
• Provide product/order information, process returns and exchanges.
• Research orders and provide status updates.
• Document interactions in the CRM and order management systems.
• Escalate issues as needed and follow up until resolution.
• Maintain customer-focused, courteous service and adhere to policies.

Kenntnisse

Customer service

Call center

Communication skills

Problem solving

Microsoft Excel

MS Word

Email

Ausbildung

High school diploma

Tools

CRM software

Order management systems

Jobbeschreibung

The King Ranch Saddle Shop is seeking a Customer Service Representative in Kingsville, TX to deliver professional, knowledgeable, and timely service by phone, email, and other approved channels. You will handle orders, returns, exchanges, and escalated issues while representing the brand with courtesy and accuracy.

Ideal candidates have 5+ years in customer service or call centers, a high school diploma, strong communication, and proficiency with Excel, Word, and CRM tools.