Customer Service Rep

EDPO Brand; Addison (AL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Tuition reimbursement

Employee Assistance Program (EAP)

Life insurance

AD&D coverage

Paid holidays

Propane discount

Job summary

Lyons LP Gas is seeking a customer service-oriented individual to join our team in Addison, AL. You will handle customer calls, assist with billing, scheduling, and route updates, and support daily operations to maintain accurate customer and routing records.

You will work closely with management and service teams to improve retention, resolve issues, and keep accounts up to date. The role offers competitive hourly wages and benefits aligned with a service-focused environment.

Qualifications

• High school diploma, GED, or equivalent experience.
• 1–2 years of professional customer service experience.
• Comfort handling phone-based conversations with customers about service, billing, and scheduling.
• Ability to track details accurately across multiple systems and documents.
• Reliable attendance and the ability to follow established processes.

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication.
• Support retention and collections by resolving concerns, following up, and ensuring issues are fully closed.
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances.
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts.
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy.
• Assist with accounts payable processing and other office operations as location requires.

Skills

Customer service

Phone communication

Detail orientation

Attendance reliability

Education

High school diploma or GED

Tools

CRM systems

Billing systems

Routing software

Job description

Why This Role Matters

Every interaction a customer has with Lyons LP Gas shapes how reliable, responsive, and trustworthy we feel as their propane provider. In this role, you’ll be the person who turns everyday service moments calls, questions, fixes into long-term customer relationships that keep homes warm, businesses running, and communities powered. What you do directly supports customer retention, smooth operations, and growth across our service areas.

What You’ll Do

You’ll work at the center of customer communication and internal coordination, partnering closely with your General Manager, Service Center, and delivery teams to make sure customers get what they need accurately and on time.

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
• Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
• Depending on location, assist with accounts payable processing and other office operations

What success looks like after 90 days:

You’re confidently handling customer calls end-to-end, proactively identifying issues before they escalated, supporting retention efforts, and keeping customer and routing records accurate with minimal oversight.

What You’ll Actually Do in Your First 30 Days

• Learn EDP’s customer systems, routing processes, and service workflows through hands‑on training
• Begin handling inbound customer calls independently, with guidance on more complex issues
• Partner with the General Manager to understand customer retention goals and current challenges
• Support daily route paperwork, documentation, and customer account updates to maintain clean, accurate records

Must Have

• High school diploma, GED, or equivalent experience
• 1–2 years of professional customer service experience
• Comfort handling phone-based conversations with customers about service, billing, and scheduling
• Ability to track details accurately across multiple systems and documents
• Reliable attendance and the ability to follow established processes

Nice to Have

• Experience in utilities, energy, logistics, or service-based industries
• Familiarity with billing systems, route management, or customer account maintenance
• Experience supporting retention, collections, or outbound calling campaigns
• Prior administrative or office operations experience
• Exposure to accounts payable or basic finance processes

What We Offer

In addition to competitive wages ($16-20 per hour, depending on experience), we offer a comprehensive benefits package designed to support your physical, financial, and personal well‑being:

• Medical, dental, and vision insurance options
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 401(k) with company match
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Voluntary life, AD&D, and short‑term disability coverage
• Paid holidays and time off
• $50,000 basic life/AD&D and long‑term disability at no cost
• Propane discount

Our Culture

We’re a growing company with deep roots in local communities, and we take pride in doing right by our customers and each other. People here are practical, supportive, and straightforward, we work hard, help when things get busy, and value trust over hierarchy.