Customer Care Specialist

MARSHALLTOWN; Marshalltown (IA); On-site; USD 32,000 - 46,000; Full time

Job summary

MARSHALLTOWN is seeking a Customer Care Specialist in Marshalltown, IA, to support its construction tools and equipment brand. The role focuses on handling customer questions, processing orders, and applying product knowledge to aid customers.

The ideal candidate has a business-focused degree and prior customer service experience, with strong communication skills and the ability to manage multiple tasks in a collaborative environment. Equal opportunity employer committed to diversity.

Qualifications

• Degree in business management or general business.
• Experience in Windows-based environments including Outlook, Word, Excel and PowerPoint.
• Excellent interpersonal and communication skills at all levels.
• Ability to organize and manage multiple priorities with high accuracy.
• Team orientation to support department success.
• Collaborative working style and proactive attitude.

Responsibilities

• Respond to customer questions and product inquiries.
• Process sales orders, quotes and reconcile discrepancies.
• Have in-depth knowledge of all products to assist with selection and applications.
• Provide timely responses to customers using analytical and problem-solving skills.
• Assist in handling resolution of freight discrepancies and warranty items.

Skills

Interpersonal communication

Self-starter

Team oriented

Organizational skills

Education

Business degree (business management or general)

Job description

Job Details

Job Details: Job Location: Marshalltown Iowa - Marshalltown, IA, Salary Range: Undisclosed, About MARSHALLTOWN: For over 131 years, MARSHALLTOWN has made reliable, industry-leading construction tools and equipment for various industries: masonry, drywall, concrete, asphalt, tile, flooring, painting, archaeology, and more. MARSHALLTOWN aims to constantly innovate the construction tool and equipment industry, looking for new ways to help finish jobs faster, better, and with more ease. Our tools can be found in major hardware retailers in the United States and around the world.

Our Customer Success team is growing, and we are looking for a Customer Care Specialist to join the effort in supporting our internationally recognized construction tools and equipment brand. The ideal candidate will have a degree in business management or general business. Prior experience in a customer service role is a plus. This person will be a jack-of-all trades and able to address challenges as they arise. We are looking for a well-rounded candidate who’s willing to learn and help us achieve our world class customer experience goals.

Responsibilities

• Respond to customer questions and product inquiries
• Process sales orders, quotes and reconcile discrepancies
• Have an in-depth knowledge of all products to assist customers with product selection and applications
• Provide timely responses to customers using analytical and problem-solving skills
• Assist in handling resolution of freight discrepancies and warranty items

Qualifications

• A degree in business management or general studies
• Experience in windows-based computer environment including Microsoft Outlook, Word, Excel and Power Point
• Excellent interpersonal and communication skills effective at all levels
• Ability to organize and manage multiple priorities with high levels of accuracy
• Team orientation to support success of the department
• Excellent communication skills and the ability to work in a collaborative environment
• Self-starter

MARSHALLTOWN offers comprehensive total rewards packages to include competitive wages, matching 401(k) retirement plans, dental, Traditional and High-Deductible Health Plans with employer HSA contributions, immediate vacation eligibility, just to name a few.

MARSHALLTOWN is proud to provide equal employment opportunity to individuals regardless of race, ethnicity, color, creed, religion, gender, age, national origin, marital status, sexual orientation, gender identity or expression, genetic information, protected disability or veteran status, or any other characteristic protected by state, federal or local law.