Customer Care Specialist

Marshalltow; Marshalltown (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

MARSHALLTOWN is seeking a Customer Care Specialist to join our Customer Success team. You will respond to questions and product inquiries, process sales orders and quotes, and leverage deep product knowledge to assist customers with selection and applications.

You will provide timely responses using analytical skills, manage multiple priorities with accuracy, and collaborate with the team to resolve freight discrepancies and warranty items.

Qualifications

• A degree in business management or general studies.
• Experience in Windows-based computer environment including Microsoft Outlook, Word, Excel and PowerPoint.
• Excellent interpersonal and communication skills.
• Ability to organize and manage multiple priorities with high levels of accuracy.
• Team orientation to support success of the department.
• Self-starter.

Responsibilities

• Respond to customer questions and product inquiries.
• Process sales orders, quotes and reconcile discrepancies.
• Have an in-depth knowledge of all products to assist customers with product selection and applications.
• Provide timely responses to customers using analytical and problem-solving skills.
• Assist in handling resolution of freight discrepancies and warranty items.

Skills

Interpersonal skills

Communication skills

Organizational skills

Team orientation

Self-starter

Analytical problem-solving

Education

Degree in business management or general studies

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

About MARSHALLTOWN:For over 131 years, MARSHALLTOWN has made reliable, industry-leading construction tools and equipment for various industries: masonry, drywall, concrete, asphalt, tile, flooring, painting, archaeology, and more. MARSHALLTOWN aims to constantly innovate the construction tool and equipment industry, looking for new ways to help finish jobs faster, better, and with more ease. Our tools can be found in major hardware retailers in the United States and around the world.Our Customer Success team is growing, and we are looking for a Customer Care Specialist to join the effort in supporting our internationally recognized construction tools and equipment brand. The ideal candidate will have a degree in business management or general business. Prior experience in a customer service role is a plus. This person will be a jack-of-all trades and able to address challenges as they arise. We are looking for a well-rounded candidate who’s willing to learn and help us achieve our world class customer experience goals.Responsibilities:Respond to customer questions and product inquiriesProcess sales orders, quotes and reconcile discrepanciesHave an in-depth knowledge of all products to assist customers with product selection and applicationsProvide timely responses to customers using analytical and problem-solving skillsAssist in handling resolution of freight discrepancies and warranty itemsQualifications:A degree in business management or general studiesExperience in windows-based computer environment including Microsoft Outlook, Word, Excel and Power PointExcellent interpersonal and communication skills effective at all levelsAbility to organize and manage multiple priorities with high levels of accuracyTeam orientation to support success of the departmentExcellent communication skills and the ability to work in a collaborative environmentSelf-starterMARSHALLTOWN offers comprehensive total rewards packages to include competitive wages, matching 401(k) retirement plans, dental, Traditional and High-Deductible Health Plans with employer HSA contributions, immediate vacation eligibility, just to name a few.MARSHALLTOWN is proud to provide equal employment opportunity to individuals regardless of race, ethnicity, color, creed, religion, gender, age, national origin, marital status, sexual orientation, gender identity or expression, genetic information, protected disability or veteran status, or any other characteristic protected by state, federal or local law.