Customer Care Specialist - Paid Training & Growth

HireHive; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Star Club Corp is seeking a personable and dependable Customer Service Officer to assist customers, respond to questions, and support positive relationships. You will engage with people, identify customer needs, and develop valuable service and professional skills.

Key responsibilities include answering product and service questions, recommending solutions, handling routine requests, maintaining records, and contributing to ongoing engagement and business development with a collaborative team.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused demeanor.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Previous customer service, sales, retail, hospitality, or similar experience is a plus but not required.

Responsibilities

• Respond to questions regarding products, services, and company offerings.
• Recommend relevant products or services based on customer needs.
• Assist with routine customer requests and concerns.
• Support customer follow-ups and relationship-building activities.
• Help maintain customer satisfaction and positive experiences.
• Communicate promotional and product information clearly when appropriate.
• Maintain accurate records of customer interactions and activities.
• Communicate customer feedback and questions to appropriate team members.
• Support customer engagement and business development initiatives.
• Collaborate with team members to meet customer service objectives.
• Maintain a professional and positive approach during customer interactions.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused demeanor

Listening skills

Problem-solving

Multitasking

Organizational skills

Reliability

Adaptability

Self-motivation

Team collaboration

Friendly demeanor

Education

High school diploma or equivalent

Job description

Star Club Corp is seeking a personable and dependable Customer Service Officer to assist customers, respond to questions, and support positive relationships. You will engage with people, identify customer needs, and develop valuable service and professional skills.

Key responsibilities include answering product and service questions, recommending solutions, handling routine requests, maintaining records, and contributing to ongoing engagement and business development with a collaborative team.