Customer Care Specialist | Paid Training & Growth

Zolidco; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement

Professional development

Supportive team

Hands-on customer service

Growth opportunities

Employee recognition

Ongoing mentorship

Job summary

Zolidco seeks a motivated Call Center Agent to assist customers by phone, answer questions, provide product and service information, and support customer engagement initiatives. You will engage with customers, solve problems, and gain valuable customer service experience in a dynamic team environment.

The role emphasizes strong communication, problem-solving, and a friendly, professional demeanor, with opportunities for growth, training, and development within a supportive workplace.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, sales, retail, or hospitality experience is a plus but not required.

Responsibilities

• Provide accurate information about products, services, and company offerings.
• Recommend appropriate products or services based on customer needs.
• Assist customers with routine questions and service requests.
• Follow up with customers and prospective customers when appropriate.
• Communicate promotional information clearly and professionally.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and lead generation activities.
• Maintain accurate records of customer conversations and follow-ups.
• Escalate customer concerns to appropriate team members when necessary.
• Communicate customer feedback and recurring questions to the team.
• Collaborate with colleagues to meet customer service and performance goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Customer service

Problem solving

Organizational skills

Multitasking

Adaptability

Willingness to learn

Phone communication

Call center experience

Education

High school diploma or equivalent

Job description

Zolidco seeks a motivated Call Center Agent to assist customers by phone, answer questions, provide product and service information, and support customer engagement initiatives. You will engage with customers, solve problems, and gain valuable customer service experience in a dynamic team environment.

The role emphasizes strong communication, problem-solving, and a friendly, professional demeanor, with opportunities for growth, training, and development within a supportive workplace.